The following FAQs should answer most questions you have as audiobook listeners requesting giveaways at AudioFreebies.com. If you have further questions, please send us an email by completing the form on the Contact page.
The email you receive from the narrator or author should tell you how and where to redeem your code.
US region Audible promo codes are redeemed at https://audible.com/acx-promo
UK region Audible promo codes are redeemed at https://audible.co.uk/acx-promo
Findaway Voices Giveaway Codes are redeemed at https://authors-direct.com/redeem/
Note that Findaway Voices giveaway code audiobooks must be listened to using the Authors Direct mobile app for iOS or Android, and are only redeemable by US, Canada and Australian residents.
If you've been emailed a code from the author or narrator, the fastest way to get help is to email them with your problem.
If you've received your code via on-screen display, let us know your problem by submitting a Code Problems form. We'll investigate and get back to you within 24 hours. The Code Problems form is found under the For Requesters/Listeners menu and the Contact menu, as well as being on each page where a promo code is displayed on screen, under the 3 large coloured boxes where it says "If you experience code redemption problems and want us to investigate, complete the Code Problems Form".
If the listing uses automated code delivery (where a promo code is displayed on-screen), then if there are no codes left then instead of being shown a code, you'll be directed to either a "More Codes are Coming" page (if the author or narrator will have more codes to give away in a day or so) or a "No More Codes Remaining" page. This No More Codes Remaining page is your chance to let us know that codes have run out on that book, so we can contact the author/narrator to let them know. You can also fill in your name and email on this page so we can let you know if/when more codes become available.
If the listing uses manual code delivery (where you fill in a form so the author or narrator can email you a code) then when you submit a request form, an email with the details you submitted on your form is sent to the person who listed the audiobook (usually the author or narrator of the audiobook). It is then up to them to email you a code. If you don’t receive a code, it may be that the author/narrator hasn’t seen your request or they have run out of codes (though we try to note this on the website as soon as we are informed). Ultimately it is up to the author/narrator to send out codes if or when they wish, however if you are worried that your request has gone astray, or you have some other concern, you can contact us via the Contact page.